Our quality is what binds us to our customers and it is our constant endeavor to offer consistent quality service of the highest order which will boost your company’s output and status in the market as the leader. Infrastructure is the skeletal framework around which the functional component of REQS is efficiently developed and is responsible for the output of the quality product which singles out us out from others.
Quality implementation saves management cost, improves profitability and competitive ability. Ensuring quality involves monitoring key process parameters of each client process, conducting audit prior to service delivery where required and detected defects are scrutinized and rectified. Whereever applicable contingent process stability and capacity and root cause analysis are carried out followed by corrective and also preventive actions whereever required.
All process performance measures are captured in dashboards available to our clients that help summarize the stability and capability of the process at any given point in time
As our focus and our client base has been the U.S Healthcare industry, we fully understand the value and importance of PHI(Protected Health Information). Hence we align quality policies with our customers outsourcing objectives, to ensure compliance and integrity. As a result we have in place sequential steps aimed at ensuring that PHI entrusted to us is fully protected.
Adoption of 100% security measures at each step ensures total protection of client’s health information data.
Periodic monitoring of identification of short comings and timely efficient corrective measures being instituted. Provision for client audit teams to partake in the security audits on the dedicated network provided for their services.
The world class IT infrastructure coupled with continuous research and the leading edge technologies is the strong point of REQS assuring total client satisfaction. Our security policy which is endorsed by external security consultants is fundamental to our overall world-class assurance of safety of all patient-related data. Our center boasts of an advanced IT structure to suit our client needs and at the same time, it is adaptable and flexible accommodating a variety of support solutions. It is the application of continuous research and test methodology with leading edge technologies and incorporation of appropriate tool set which is responsible for ensuring the highest value to our customers meeting their expectations.
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